New phone number for health and social care services in Caithness
Members of the public in Caithness will be able to access all community-based health and social care services using a single dedicated phone number from next week.
NHS Highland says the new service, which will start on Tuesday, August 8, is aimed at making it easier and quicker for those in need of assistance to get the help they require.
Experienced staff will be available to answer calls on the 0345 8509413 number between 9am and 5pm from Monday to Friday.
They will triage and process referrals for all health and social care services throughout Caithness.
People will be able to self-refer for assistance using the phone line. It can also be used by family members and friends of those requiring services, as well as GPs and nurse practitioners, the police, Highland Council staff, hospitals and third-sector organisations.
NHS Highland says the Single Point of Access initiative is part of wider proposals to redesign, modernise and improve health and social care services in Caithness.
Caithness district manager Christian Nicolson said: “This new initiative is aimed at ensuring that all those who need assistance and support receive the right care from the right service.
“It will hopefully cut out confusion and worry for people over identifying which services they need and how to contact them.
“The team will provide a comprehensive triage, referral and information service for people throughout Caithness to make sure they are directed to the appropriate service to meet their needs.
“We hope this will contribute considerably to other, wider initiatives intended to help people live safely and independently at home for as long as possible.”
As part of the service, staff will be able to put callers in touch with third-sector groups and services in their area to help prevent social isolation and encourage them to remain active and engaged within their communities.
Calls from landlines to the new number will be charged at local rates. Rates for mobile phone users will vary depending on their supplier, but they will be offered a call back from the service.