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Beware of NHS Telecare scammers operating in the area


By David G Scott

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Telecare scam poster.
Telecare scam poster.

NHS Highland (NHSH) has issued a warning about criminals targeting sick, vulnerable and elderly people who use its emergency alarm systems.

Telecare is an emergency alarm and remote monitoring system that provides support 24 hours a day/365 days a year and enables people to stay safe and independent in their own homes for longer. Though Telecare can provide peace of mind for clients, their families and their carers, criminal gangs have found a way of exploiting the service for their own benefit.

A NHSH spokesperson said: "We have been made aware of a scam which is targeting individuals who use the NHS Highland Telecare Service.

"Scammers are telephoning individuals asking for payment for a new Digital Telecare Alarm to replace their current Telecare. We will be upgrading our Telecare Alarms to a new Digital Box – this upgrade will be provided free of charge.

"NHSH Telecare will never ask for your bank details over the phone."

NHSH urges people to share the information with Telecare users who may not be aware of the warning.




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