Advice issued to Caithness travellers following P&O Ferries announcement
Following the news that P&O Ferries has made 800 workers redundant and suspended all of its UK sailings a consumer advice service advises Caithness travellers on their rights
Advice Direct Scotland – which runs the national advice service – has today published two new resources to make people aware of their rights in relation to redundancy or as consumers.
Colin Mathieson, spokesperson for Advice Direct Scotland, said: “The recent announcements about redundancies and disruption to journeys on P&O Ferries will have left staff and customers with questions about what this means for them.
“The redundancy process being used by P&O is being disputed by many of the workers who were terminated, with trade unions involved. Regulations on redundancy state that employees must be consulted during the process.
“Advice Direct Scotland has put together a guide to redundancy and how it works in practical terms, which is available at advice.scot/po-ferries-redundancy-announcement-employment-rights.
“Additionally, a number of ferry services have been cancelled, causing major disruption at multiple ports around the UK. It is important people know what their rights are, either as a consumer or in relation to redundancy. Customers facing delays or cancellations may be entitled to compensation, a replacement journey if available or a full refund.
“We would advise them to raise an initial complaint with the operator and follow the procedure fully."
More information is available at consumeradvice.scot/po-ferry-disruptions-cancellations-your-consumer-rights
You can access free, impartial advice on any topic from advice.scot by contacting 0808 800 9060 or by visiting www.advice.scot. Advice is available to everyone in Scotland, at no cost, regardless of personal circumstances.