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Highland Council issues reminder on how to get support

By Alan Hendry

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Highland Council has issued a reminder that a full range of support and information is still available – even though its offices and buildings remain closed to the public.

Access to all the local authority's service point buildings continues to be restricted to people to complete "high-priority registrations", including births, by appointment only, and following all social distancing and hygiene guidance.

The public can still access help and advice from service point staff by telephone and webchat services.

Contact can be made on the following numbers from Monday to Friday, from 8am to 5pm, unless otherwise stated:

  • Covid-19 freephone helpline – 0300 303 1362
  • Council house repairs, pest control, housing applications and rent enquiries – 01349 886602
  • Planning and building standards, 9am to 4pm Tuesday to Friday – 01349 886608; Monday emaileplanning@highland.gov.uk
  • Roads, flooding and street lighting, emergency reports only – 01349 886601
  • Domestic and commercial waste issues – 01349 886603
  • Garden waste, 9am to 4pm Monday to Friday – 01349 886660
  • Make a payment by debit or credit card – 01349 886605
  • Elections helpline – 01349 886657
  • Entitlement (Blue Badge, travel and national entitlement cards), 9am and 3pm, Tuesday to Thursday –01349 886604
  • Social work, children's services – 01463 644460
  • Social work, out-of-hours team, 5pm to 9am, Monday to Friday –08457 697284; open all day at weekends and public holidays
  • Help with claiming benefits, keeping up with bills and council tax – 0800 090 1004
  • Help available to reduce business rates – 01463 702894
  • Advice for business – 01463 713889

Or by email for:

  • Licensing – licensing@highland.gov.uk
  • Landlord registration – landlord.registration@highland.gov.uk
  • Elections helpline – election@highland.gov.uk
  • Electoral registration queries – ero@highland.gov.uk
  • Environmental health – envhealth@highland.gov.uk

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