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Highland Council helpline now up and running


By Alan Hendry


Chief executive Donna Manson says the Highland Council helpline will assist those who are most in need.
Chief executive Donna Manson says the Highland Council helpline will assist those who are most in need.

Highland Council has launched a free helpline to give assistance and to collect details of individuals and community groups looking to provide volunteering support during the Covid-19 outbreak.

The single line number – 0300 303 1362 – will connect callers to relevant council specialist teams and will operate Monday to Friday from 8am to 6pm. It went live this afternoon, with all calls free.

Callers will be able to get advice on benefits and personal support, education and social care and there will also be advice for businesses who may need help with financial support. Helpline staff will also be signposting callers to other organisations that can provide help and assistance as well as gathering offers from individuals or community groups wishing to volunteer.

The service is operated by council staff and Eden Court volunteers who will be home-based. Staffing levels will be kept under review to respond to the demand.

Chief executive Donna Manson said: “I want to thank everyone involved for all their hard work for getting this helpline up and running in such a short time. As well as Highland Council employees volunteering, we are also very grateful for the assistance of Eden Court staff.

"The helpline is now in place to help those most in need of assistance, so we are requesting that anyone who can continue to use our online forms and resources does so as much as possible.”

To make a payment visit https://www.highland.gov.uk/pay

To report a problem visit https://www.highland.gov.uk/report

To request a service visit https://www.highland.gov.uk/request

The new helpline is just one of several proactive actions the council is taking. Work to set up a number of humanitarian assistance centres across the Highlands is under way and details are expected to be published in the next 24 hours.

The council is continuing to co-ordinate all offers of community group support, while the Highland third sector is co-ordinating individual offers of support. There will be close joint working to maximise the valuable offers of support from community groups and individuals.



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