Feedback wanted on experience of Wick John O’Groats and other Highland airports
Highlands & Islands Airports Ltd (HIAL) is looking for feedback from customers who use any of its 11 airports, including Wick John O’Groats.
The online questionnaire aims to help HIAL understand how people use its airports and to identify where improvements can be made to the services and facilities provided.
The survey will include questions on the demographics of the people who use HIAL airports, such as the areas where they live and their age group, and their flying habits and preferences – including how often they use the airport and which flights they use.
It will also ask about peoples current experience of the services and facilities provided at the airports and any they would like to be introduced, as well as the ways in which people travel to and from the airport and why particular modes of transport are selected.
As well as Wick, HIAL has airports at Barra, Benbecula, Campbeltown, Dundee, Inverness, Islay, Kirkwall, Sumburgh, Stornoway and Tiree.
The survey will run across each location for one month and will be repeated later in the year to provide comparable data between quieter and busier times at the airports.
The survey can be completed online at https://www.smartsurvey.co.uk/s/HIAL_Customer_Survey_April2025 and paper versions of the survey will be made available at each airport.
Darren MacLeod, chief operating officer at HIAL, said: “The customer survey is a great opportunity for anyone using our airports to provide us with a better understanding of their experience at our airports.
“The information we will collect will help us to plan the services and facilities we deliver, including any improvements identified, and I would encourage anyone who uses HIAL airports to participate.”
